Effective Date: 9 June 2025
Physio Express ("we", "us", "our") is committed to protecting your privacy when you visit our website. This policy outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you consent to the practices described in this policy.
1. What Information We Collect
When you interact with our website, we may collect the following types of information:
Personal Information: Information you provide voluntarily via contact forms or email, such as your name, email address, phone number, and message content.
Technical Data: Information collected automatically, including your IP address, browser type, device type, operating system, pages visited, and referral source, through cookies and analytics tools.
2. How We Collect Information
We collect personal information through:
Website contact or enquiry forms.
Email communication initiated through the website.
Cookies and third-party analytics tools (e.g., Google Analytics).
3. How We Use Your Information
We may use the information collected through the website to:
Respond to your enquiries or requests.
Provide information about our services.
Improve website performance, content, and user experience.
Monitor and analyse website traffic and engagement.
We will not use your personal information for any purpose unrelated to the original reason for collection without your consent.
4. Disclosure of Your Information
We do not sell or rent your personal information.
We may share your data with:
Website hosting or IT support providers who assist in operating our website.
Legal or regulatory authorities when required by law.
All third-party service providers are required to comply with privacy obligations.
5. Cookies and Tracking Technologies
Our website may use cookies and other tracking tools to enhance functionality and analyse user behaviour.
Cookies help us:
Remember your preferences.
Understand how users interact with the site.
Improve performance and content.
You can disable cookies via your browser settings, though this may affect how the website functions.
6. Data Security
We take reasonable steps to protect the personal information you submit via our website, including:
Secure sockets layer (SSL) encryption.
Firewalls and access controls.
Regular updates and monitoring of our website platform.
However, no internet transmission is ever completely secure. Please contact us directly by phone if you prefer not to share personal information online.
7. Access and Correction
If you wish to access, correct, or delete the personal information we’ve collected through the website, please contact us. We’ll respond within a reasonable timeframe.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.
9. Updates to This Policy
We may update this Website Privacy Policy periodically. The most current version will always be available on this page, with the effective date noted at the top.
10. Contact Us
If you have any questions or concerns about this policy or how your information is handled, please contact:
Physio Express
107 Palm Beach Avenue
Palm Beach, QLD 4221
Australia
Phone: 0414 728 922
Email: physioexpress@me.com